Who is your Academy Group Chairman
Name of your business
One sentence to describe your business
Largest independent supplier and servicer of UPS in the world
Three speakers you can’t get enough of
Five words to describe your experience so far with the Academy
Supportive, engaging, enlightening, humbling, honest
What’s your best takeaway/clarity moment from a group meeting or coaching session?
Simon Hartley – Shared standards and expectations. In life, it’s all we want and demand of others.
Where do you want to be in five years’ time?
Overseas, setting up a new subsidiary
If you didn’t spend a day a month with the Academy what would you be doing instead?
Probably with my clients. They keep me grounded and give me my reason for getting up in the mornings. I love interaction with people, watching, listening and talking, but especially being their 1st phone call with a problem.
Your best management book and why
Cultures and organisations – Geert Hofstede
This book explained why I was so fascinated with people, and through travel and experience, I learned to appreciate and understand why we are all just a little bit different, depending on where we all come from.
…And finally- your plug- why should we use your business?
Business is about people as product and customer service is a given. We deliver product/service on time, to the price and specification agreed, every time. It’s just what we do!