Mike is obsessed with customers; successful organisations are based on consistently creating real value for your customers, his workshop helps you answer the most important question – Why should customers buy from you?
Mike has held a number of leadership roles at international companies; 13 years with Mars Inc. provided great training and experience followed by MD/CEO positions in SME’s with high levels of international sales. Most recently he led Manchester based Money Controls through significant growth and the successful sale of the business. He now works with senior leadership teams to create a culture and habits which get everyone in the organisation to understand how their role impacts customer value.
Mike’s workshop is based on both his years of practical experience and researching widely on the subject. The workshop is highly interactive, practical and provides a clear structure to create habits which focus on customer value. The outcome is an organisation truly driven by customer value.